SMART SERVICEImprove service quality and operational efficiency
Rapid response to incidentsBe confident in effective management
The Smart Service mobile application is installed on the devices of field specialists, allowing them to:
■ Quickly receive and accept work requests, minimizing time loss
■ Flexible planning of work routes to optimize efficiency
■ Report on the progress of work in real time
■ Quickly receive and accept work requests, minimizing time loss
■ Flexible planning of work routes to optimize efficiency
■ Report on the progress of work in real time
Process management tool in one application
01. SLA Compliance
Clear execution of work according to the terms of the contract, including deadlines, quality and reporting. The result is a quick resumption of work and increased availability.
02. Centralized process management
An integrated platform for automating, monitoring, and analyzing business processes without the need for third-party solutions.
03. Integrated platform for service companies
Service automation, work quality control, resource management, and reporting – in one solution for effective business management.
How does Smart Service work?
Smart Service automates processes and implements predictive maintenance, reducing costs and improving service quality.
Real-time monitoringConnected devices in online mode display data
Automated incident response thanks to AIThe system distributes tasks to field specialists based on customized parameters
FLEXIBLE AND ADAPTIVE SYSTEMSupports any device fleet
■ ATMs
■ Information and payment terminals
■ Automated deposit machines
■ Personal computers
■ Information and payment terminals
■ Automated deposit machines
■ Personal computers
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connected
Our platform scales for companies across industries without being tied to a specific line of business.
SMART SERVICEProvides
Predictive service based on predictive models – identifying and resolving problems before they begin to escalate.
ManagementAutomated service management – reducing manual management and speeding up task execution.
MonitoringReal-time monitoring and analytics – obtaining complete information on the effectiveness of cash flows.
EfficiencyOptimization of field service – increasing efficiency and reducing response time.
NEW OPPORTUNITIESFor business
SS_Mobile is a new technological solution designed to visualize and manage employee workflows, conduct documentation-related operations, and forecast logistics processes.
HANDY ROUTING AND
PLANNING TOOL
PLANNING TOOL
HIGH SPEED OF APPLICATION
FLEXIBLE FUNCTIONAL CONFIGURATION
AUTOMATION OF MANAGEMENT AND ELIMINATION OF ERRORS DUE TO THE HUMAN FACTOR
Mobile first approach and synergy of systems:
Smart Service Mobile App:
■ Field technicians receive and manage tasks on the go.
■ Integrated GPS optimizes routes to minimize travel time.
■ Real-time status updates and reporting improve service efficiency.
■ Integrated GPS optimizes routes to minimize travel time.
■ Real-time status updates and reporting improve service efficiency.
Integration with Customer systems:
■ Compatibility with existing help desk and ERP systems.
■ Cloud infrastructure provides scalability and security.
■ API support allows you to create customized integrations with third-party solutions.
■ Compatibility with existing help desk and ERP systems.
■ Cloud infrastructure provides scalability and security.
■ API support allows you to create customized integrations with third-party solutions.
SaaSIntegration with customer systems is possible:
■ Compatibility with support systems and ERP
■ Scalable and secure cloud infrastructure
■ API support for integration with third-party solutions
■ Scalable and secure cloud infrastructure
■ API support for integration with third-party solutions
Implementation results in our example:
By 60%the number of engineers has been optimized.
6 timesthe number of regional service centers has been reduced
By 48%increased profitability of service business
By 25%the number of requests processed by engineers has increased